Leader and manager supporting companies in building aware & self-improving organizations through creating value for their customers (through product, services, and long-term B2B partnerships). Strategist developing initiatives and programs to maximize customer acquisition, retention and profitability. Strong team player and listener, identifying and addressing the needs of stakeholders, which translate into business benefits and customer delight.

Expertise in:
• Building customer-centric organizations and teams: integrating employees and departments to ensure joint responsibility for achieving business goals with a relentless focus on customers’ success
• Creating, streamlining and scaling programs to improve customer engagement & experience
• Conceptualizing and developing operational change strategies built on the value-based messaging to broaden and strengthen customers’ positive perception of delivered benefits